FAQ

How will my order be delivered to me?

We offer free shipping on all products within the United States. (Delivery is not available to small islands and military zones outside the continental United States)

Normally, MYVES products take about 3-7 business days of shipping, and product(s) marked as final sale may take up to 15 business days of shipping.

Is there a warranty on the MYVES?

Yes, there is a 1-year warranty included with MYVES Products.

*Items marked as final sale, or gift cards, are NOT eligible.

When can I make a return?

Initiate returns or exchanges WITHIN 14 days of receiving your order to qualify. Refund requests beyond this period cannot be accommodated.

*Items marked as final sale, or gift cards, are NOT eligible.

How do I initiate a return?

Reach out to us at cs@myves.com. For us to accept a return, you must contact us first to authorize the return before sending.

Include the following information to have your return processed as quickly as possible:

  • Your original order number.
  • The condition of your item. (Ensure the item is in pristine, unused condition, complete with original packaging, and accompanied by a valid receipt or proof of purchase.)
  • The reason for your return.

*Items marked as final sale, or gift cards, are NOT eligible.

Are there any ongoing promotions or discounts?

Yes, we frequently offer promotions and discounts. Check our website regularly or sign up for our newsletter to stay updated.

MYVES-P1 Food Purification Box

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How does the MYVES-P1 purify produce?

The MYVES-P1 uses advanced OH radical technology to break down pesticides, bacteria, and other contaminants on fruits and vegetables with just tap water, no chemicals needed.

Is the MYVES-P1 easy to use?

Yes, just follow these two simple steps:

  1. Fully charge the P1, then submerge it in tap water with your fruits or veggies and press the button.
  2. Give your fruits and veggies a quick rinse under the tap before enjoying your clean, safe, and delicious food!

And remember, to keep your P1 in tip-top shape, always make sure it's fully submerged in water before using it. Happy cleaning!

Is the MYVES-P1 safe to use?

Yes, the MYVES-P1 is made from FDA-certified materials, is IPX7 waterproof, and does not use harsh chemicals. It’s designed to be safe for you and your family.

Is the MYVES-P1 noisy during operation?

No, the MYVES-P1 operates quietly, ensuring no disruptions in your home environment.

Does the MYVES-P1 leave any aftertaste or odor on the food?

No, the MYVES-P1 purifies without leaving any aftertaste or odor, preserving the natural flavor of your food.

How long does it take to purify produce with MYVES-P1?

There are two different cleaning modes for the P1:

1. Rapid cleaning mode: lasts 10 minutes, perfect for fruits and veggies.

2. Deep cleaning mode: takes 15 minutes, great for meats, seafood, baby stuff, and tableware.

Are there any parts of MYVES-P1 that need periodic replacement?

The P1 is a one-time investment that is built to last. There are no expensive filters or other parts that need to be replaced.

Do you have 3rd party lab test results?

Yes, SGS is one of the most trusted laboratory testing organizations. Their lab tests showed that the P1 has a 99% removal rate of bacteria and a 90% removal rate of the commonly used pesticide.

How do I charge the MYVES-P1?

Simply place it on the wireless charging base. The LED indicator will turn red while it's charging and will stay a solid green when it's fully charged.

We recommend using the 5W USB power adapter included in your package.

Once fully charged, you can use the MYVES-P1 6-10 times.

Is the MYVES-P1 easy to clean?

Yes, after use, simply twist off the lid, rinse the device thoroughly with water, and let it air dry.

For deep cleaning every three months, submerge the device in tap water, add 5-10mls vinegar, let it sit for 60 minutes, and then rinse with clean water.

Can I use the MYVES-P1 for other items besides fruits and vegetables?

Absolutely! The MYVES-P1 can also be used to clean seafood, meats, plastic baby accessories, tableware, etc.

However, do not use it for metal products, as this may cause oxidation.

MYVES-A2 Retro-Style Immersion Blender

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What can I make with the MYVES-A2?

The MYVES-A2 is perfect for making dips, sauces, soups, homemade mayonnaise, baby foods, beverages, and shakes.

Is the MYVES-A2 certified for safety and quality?

Yes, our blender is BPA-free and meets all necessary safety and quality standards, ensuring a safe blending experience.

What safety features does the MYVES-A2 have?

The MYVES-A2 includes safety protection for the blending head, overheat protection, and overload protection to ensure safe and long-lasting use.

What does the Turbo button do?

The turbo button instantly boosts the blender to 16,500 RPM, allowing for fast and efficient blending.

Can the measuring cup handle hot liquids?

Yes, the measuring cup can hold liquids up to 70°C. If you use it in the dishwasher, keep the temperature below 70°C.

Can I blend hot soups with the MYVES-A2?

Absolutely! The stainless steel part of the blender is safe for hot soups, making it ideal for a variety of recipes.

Can I use the blender directly in a pot?

Yes, the MYVES-A2 can be used directly in pots and various containers, offering great versatility.

What are the blender's blades made of?

The blades are made from high-quality stainless steel for effective and durable blending.

What is the chopper attachment used for?

The chopper is ideal for chopping, shredding, and mincing ingredients. Avoid using it for very hard items like ice or coffee beans.

Is the MYVES-A2 dishwasher safe?

You can pop the whisk, frother, measuring cup, and metal parts of the A2's attachments in the dishwasher, or give them a good hand wash.

Also, if you want to remove stains from A2's plastic parts, you can use some vegetable oil before giving them a regular wash.

How do I puree solid ingredients?

For best results, add small portions of ingredients gradually into the jug instead of large amounts all at once.

MYVES-X1 Electric Hand Mixer

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What attachments come with the MYVES-X1?

The MYVES-X1 Hand Mixer comes with 5 attachments: 2 Optimus Beaters, 2 Dough Hooks, and 1 Pro Whisk.

How many speed settings does the MYVES-X1 have?

The MYVES-X1 has 5-speed transmission settings, which can be adjusted as your requirement.

There is a dedicated speed control button can be adjusted at any point while using the mixer.

What types of recipes can I make with the MYVES-X1?

The MYVES-X1 is versatile and can be used for making cake batter, cookie dough, whipped cream, meringues, mashed potatoes, mayonnaise, and more.

Is the MYVES-X1 easy to clean?

Yes, the MYVES-X1 features a one-button eject design for easy removal and cleaning of attachments.

And easy to clean as its metal accessories are dishwasher safe. However, the mixer host cannot be immersed in water.

*Tips: It's always a good idea to check the manufacturer's instructions before you putting these items in your dishwasher.

Is the MYVES-X1 lightweight and easy to handle?

Yes, the MYVES-X1 is designed to be lightweight and ergonomic, making it comfortable to use for extended periods.

Can I use the MYVES-X1 for heavy doughs?

Yes, with its powerful motor and dough hook attachments, the MYVES-X1 can handle heavy doughs like bread and pizza dough.

How compact is the MYVES-X1 for storage?

The MYVES-X1 is compact and has a sleek design, making it easy to store in small kitchen spaces.

MYVES-B2 Multifunctional Blender

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What is included with the MYVES-B2?

The MYVES-B2 comes with a 6-leaf blade, a 2-leaf blade, a blender jar, a batch jar, a to-go cup lid, and a user manual.

Can I crush ice, grind coffee beans, or spices with the MYVES-B2?

Absolutely! The MYVES-B2 comes with a powerful motor and two different blades, making it super versatile and handy.

The durable 6-leaf blade is perfect for crushing ice, blending frozen treats like smoothies or juice, and whipping up tasty sauces.

And don't forget, the 2-leaf blade is great for grinding coffee beans, spices, and other dry ingredients.

What are the blades of MYVES-B2 made of?

They are made of stainless steel.

What safety features does the MYVES-B2 have?

It includes overheat protection and a safety buckle design to ensure safe operation.

*Tips: Blend for up to one minute at a time. If needed, let the blender rest for six minutes before the next use.

How do I use the To-go Cup Lid?

After blending, simply replace the blender jar lid with the To-go Cup Lid, and you're ready to take your drink on the go.

Is the MYVES-B2 suitable for small families?

Yes, its compact design and multifunctional use make it perfect for small families and even as a second blender.

How do I prep my ingredients before blending with MYVES-B2?

For best results, cut ingredients into pieces. Place frozen ingredients in the cup last.

Can I use MYVES-B2 for hot ingredients?

It's recommended to let hot ingredients cool down before blending to prevent pressure buildup and ensure safe use.

Are the pieces dishwasher safe?

The containers and To-go Cup Lid of Blender-B2 are dishwasher safe.

*Tips: It's always a good idea to check the manufacturer's instructions before you putting these items in your dishwasher.